Welcome to www.cassianetworks.com (the "Site"), a website owned and operated by Cassia Networks, Inc. ("Cassia Networks," "us," or "we"). Cassia Networks is the provider of the Cassia Hub Bluetooth Router, Cassia App, Cassia Cloud service, and the Cassia Personal Safety sensor. This Site contains information about our company and services, and provides the opportunity to purchase the services (collectively the “Services”) and associated equipment (the "Equipment"). In addition, Cassia Networks maintains user profile information associated with registered users ("Subscribers") and provides these Subscribers with the ability to manage their account profiles, invite additional users, and manage the friends & family notification list within the Cassia App.
A Note About Children. The Site is not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site or Services is designed to attract people under 18 years of age. If we later learn that a user is under 18 years of age, we will take steps to remove that user's Personal Information from our databases and to prevent the user from utilizing the Site and the Services.
The Ways We Collect Information
If you are a Subscriber, we obtain Personal Information about you that you voluntarily provide to us as part of setting up and using the Cassia App.
(a) Personal Information associated with a Subscriber. When you purchase the Services and Equipment through our Site, you will be required to provide us your Contact Information and Billing Information. You must pay the fees by having Cassia Networks charge your credit card and your Billing Information will mean: (i) your name as it appears on the card, (ii) the credit card type (VISA, MasterCard, American Express or any other issuer then accepted by Cassia Networks), (iii) a valid credit card number; (iv) the date of expiration of your credit card, (v) your billing address, and (vi) any activation numbers or codes needed to charge your card (b) When you register for the Services through the smart-phone app, you will provide your phone number, name, email address and password. You may also provide us with additional information if you decide to update your user profile.
When we provide the Services to you, we collect information about you through the Equipment. For example, sensor contained in the Cassia Personal Safety Sensor is designed to differentiate between different types of Falls (accelerometer data). We may make certain elements of the information collected by the Equipment and/or our analysis of such information available to you through the Services.
Of course, we also collect any information that you provide our customer service representatives in any correspondence with them or any communication through the phone or the Equipment.
The Ways We Use Information
If you are a Subscriber, we will use your Personal Information to administer the Account and provide the Services, communicate with you (and allow other group members to communicate with you through the messaging system), respond to your requests, improve the quality of the Site and Services, and provide you with other information that may be useful or interesting to you, including information about new or existing products and services that we or a third party may be making available.
We may contact you to send updates and other Service-related announcements when we believe it is necessary to do so. You may not opt-out of these communications, which are not promotional in nature, but if you do not wish to receive these announcements, you have the option of terminating your membership or affiliation with Cassia Networks by contacting us at Cassia Networks at email@example.com.
Additionally, certain Anonymous Information may be collected when you are browsing the Site. We may associate this information with your Personal Information and Account (thus making it no longer Anonymous Information), and we may use this information to improve and/or customize the content and layout of the Site. We may also use your Personal Information to create Anonymous Information records by de-personalizing or de-identifying the information. We may use these records, and other Anonymous Information, to analyze usage patterns so that we may enhance the Site or Services.
The Ways We Disclose Information
We may disclose Personal Information:
To third party vendors who help us provide the Services or Site (e.g., payment processors and the operator of a call center), but only if they are contractually obligated to use the information solely for the purpose of providing the contracted services;
If we believe in good faith that such disclosure is necessary to (a) resolve disputes, investigate problems, or enforce our Terms of Service or Subscriber Agreement; (b) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, in which case we can (and you authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (c) protect and defend the rights or property of Cassia Networks, you, or third-parties.
We may disclose Anonymous Information to:
Third party vendors who may help us enhance or provide the Site or Services; orTo third parties to whom you ask us to send Personal Information.
Cassia Networks has put in place commercially reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure your Personal Information. Among the security measures taken is a login process requiring a password and username that you select and SSL Technology. If you become aware of any loss, theft or unauthorized use of your password, please contact Cassia Networks Customer Care by email at firstname.lastname@example.org.
How You Can Update or Delete Your Information
If you are a Subscriber, you may update your Personal Information in the Cassia App. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Services.
Information Disclosed to Third Parties
The Site may contain links to other websites that are not owned or controlled by Cassia Networks. The provision of such links is for your convenience and does not signify our endorsement of such websites or their contents. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you.